Return and Refund Policy
Return and Refund Policy
Effective Date: June 26, 2025
At BarleyWellnessPH.com (operated by an independent authorized distributor of IAM Worldwide), your satisfaction is our priority. If you're not completely happy with your order, we offer an easy and transparent return process.
🛑 Order Cancellation
▪️ Pre-Order and Regular Orders may be canceled within 2 hours of placing the order.
▪️ After 2 hours, the order will be processed and can no longer be modified or canceled.
🔄 Returns
We offer a 30-day return policy for eligible products.
Return Conditions:
▪️Items must be unused, unopened, and in original condition with packaging intact.
▪️Proof of purchase (order confirmation or receipt) is required.
Please Note:
▪️Return shipping is paid by the customer, unless the item is defective, damaged, or incorrect.
▪️For assistance, contact us at:
▪️📞 0905-330-4336
▪️ 📧 inquire@barleywellnessph.com
💵 Refunds
Once the returned item is received and inspected:
▪️We will notify you via email regarding the status of your refund.
▪️If approved, refunds will be processed within 10 business days to your original payment method.
Delayed Refunds?
Please check with your payment provider. If unresolved, contact us directly.
🏷️ Sale Items
▪️Only regular-priced items are eligible for a full refund.
▪️Sale or promotional items can be refunded only if defective or damaged.
🔁 Exchanges
We replace items only if they are defective, damaged, or incorrect.
To request an exchange:
1. Email us at inquire@barleywellnessph.com
2. Ship the item to:
📦 Blk 39 Welfareville Compound, Barangay Addition Hills, Mandaluyong City, Metro Manila, Philippines
📦 Return Shipping Guidelines
▪️Please use a trackable courier service for your return.
▪️Shipping costs are non-refundable, unless the product is defective or damaged.
▪️We are not responsible for items lost in transit.
📸 Damaged or Incorrect Items
If your order arrives damaged or incorrect:
▪️Contact us immediately with a photo of the item.
▪️We will offer a free replacement or full refund.
▪️You may return damaged items beyond 30 days if delivery damage is confirmed.
⏳ Processing Time
Allow up to 10 business days to:
▪️Inspect your return
▪️Issue a refund or send a replacement
⚠️ Disclaimer
This website is operated by a registered independent distributor of IAM Worldwide. We do not represent the company’s official online store. If you wish to process returns through IAM Worldwide directly, we can assist or coordinate as your authorized distributor.